Terms of service

Table of Contents

• Article 1 - Definitions

• Article 2 - Identity of the entrepreneur

• Article 3 - Applicability

• Article 4 - The offer

• Article 5 - The Agreement

• Article 6 - Right of withdrawal

• Article 7 - Costs in case of withdrawal

• Article 8 - Exclusion of the right of withdrawal

• Article 9 - The price

• Article 10 - Conformity and warranty

• Article 11 - Delivery and implementation

• Article 12 - Duration transactions: Duration, cancellation and extension

• Article 13 - Payment

• Article 14 - Complaints procedure

• Article 15 - Disputes

• Article 16 - Additional or different provisions

Article 1 - Definitions

In these terms and conditions::

1. Consideration time: the period within which the consumer can use his right of withdrawal; Read all about cooling -off time

2. Consumer: the natural person who does not act in the exercise of a profession or business and enters into an agreement with the entrepreneur;

3. Day: calendar day;

4. Duration transaction: a distance agreement with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

5. Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that makes future consultation and unchanged reproduction of the stored information possible.

6. Right of withdrawal: the possibility for the consumer to refrain from the distance agreement within the cooling-off period;

7. Model form: the model form for withdrawal that makes the entrepreneur available that a consumer can fill in when he wants to use his right of withdrawal.

8. Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

9. Distance agreement: an agreement in which in the context of a system for sale of products and/or services organized by the entrepreneur, up to and including the conclusion of the agreement, use is made of one or more techniques for communication on distance;

10. Technology for remote communication: means that can be used for concluding an agreement, without the consumer and entrepreneur being simultaneously met in the same room.

11. General terms and conditions: the present general terms and conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

neonlampen.nl by Oxopia NV

Korsele 18 bus 2
9667 Horebeke
Belgie

+32486505510
info@neonlampen.nl
Chamber of Commerce number: 0889.696.965
Vat number: BE 0889.696.965

Article 3 - Applicability

1. These General Terms and Conditions apply to every offer of the entrepreneur and to every distance agreement and orders between entrepreneur and consumer.

2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded, it will be indicated that the general terms and conditions will be sent to the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance agreement is concluded electronically, contrary to the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically ...(text unchanged)...

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraph applies mutatis mutandis and the consumer can always rely on the applicable provision for him in the event of conflicting general terms and conditions is most favorable.

5. If one or more provisions in these General Terms and Conditions are wholly or partially invalid at any time, the agreement and these terms and conditions will remain in force...

6. Situations that are not regulated ...

7. Uncertainties ...

Article 4 - The offer

1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

3. The offer contains a complete and accurate description ...(text unchanged)...

4. All images, specifications data in the offer are indication and cannot be a reason for compensation or termination of the agreement.

5. Images for products ...

6. Each offer contains such information ...

Article 5 - The Agreement

1. The Agreement is concluded ...

2. If the consumer has accepted the offer electronically ...

3. If the agreement is concluded electronically ...

4. The entrepreneur can - within the legal frameworks - inform himself whether the consumer can meet his payment obligations ...

5. With the Product or Service to the Consumer, the entrepreneur will send the following information ...

6. In the event of a duration transaction ...

7. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

Upon delivery of products:

1. When purchasing products, the consumer has the option ...(text unchanged)...

2. During the cooling-off period, the consumer will handle the product and the packaging carefully ...

3. If the consumer wishes to make use of his right of withdrawal ...

4. If, after the end of the periods referred to ...

Upon delivery of services:

1. Upon delivery of services, the consumer has the option ...

2. In order to make use of his right of withdrawal ...

Article 7 - Costs in case of withdrawal

1. If the consumer uses his right of withdrawal, the costs of return are for his account.

2. If the consumer has paid an amount, the entrepreneur will repay this amount as soon as possible ...

3. In the event of damage to the product by careless handling ...

4. The consumer cannot be held liable for value reduction ...

Article 8 - Exclusion of the right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal ...(text unchanged)...

2. Exclusion of the right of withdrawal is only possible for products:

   • that have been created by the entrepreneur in accordance with specifications of the consumer;

   • who are clearly personal in nature;

   • that cannot be returned by their nature;

   • who can spoil or age quickly;

   • ...

   • Text Neon Custom Lamp: “Products that you buy through this web store are tailor-made according to the specification you entered. The right of withdrawal therefore does not apply. The sale is therefore final after successful payment."

3. Exclusion of the right of withdrawal is only possible for services ...

Article 9 - The price

1. During the validity period stated in the offer, the prices ...

2. Contrary to the previous paragraph, the entrepreneur can offer products or services ...

3. Price increases within 3 months ...

4. Price increases from 3 months ...

5. The prices mentioned in the range of products or services include BTW.

6. All prices are subject to printing and typing errors ...

Article 10 - Conformity and warranty

1. The entrepreneur guarantees that the products and/or services meet the agreement ...

2. A guarantee provided by the entrepreneur, manufacturer or importer ...

3. Any defects or incorrectly delivered products must be reported ...

4. The entrepreneur's warranty period corresponds ...

5. The warranty does not apply if:

   • the consumer has repaired ...

   • the products delivered to abnormal circumstances ...

   • the deficiency is wholly or partly ...

Article 11 - Delivery and implementation

1. The entrepreneur will observe the greatest possible care ...

2. As a place of delivery, the address that the consumer has made known ...

3. With due observance ...

4. All delivery times are indicative ...

5. In the event of termination ...

6. If delivery of an ordered product turns out to be impossible ...

7. The risk of damage and/or loss ...

Article 12 - Duration transactions: Duration, cancellation and extension

Notice

1. The consumer may at all times cancel an agreement ...

2. The consumer may at all times cancel an agreement ...

3. The consumer can cancel the agreements referred to ...

Extension

1. An agreement that has been entered into for a fixed-term period ...

2. Contrary to the previous paragraph ...

3. An agreement that has been entered into for a fixed period ...

4. An agreement with a limited duration ...

Duration

1. If an agreement has a duration of more than a year ...

Article 13 - Payment

1. Insofar as it has not been agreed otherwise ...

2. The consumer has the duty to immediately report inaccuracies ...

3. In the event of default of the consumer ...

Article 14 - Complaints procedure

1. The entrepreneur has a sufficiently announced complaints procedure ...

2. Complaints about the implementation ...

3. Complaints submitted to the entrepreneur will be answered ...

4. If the complaint cannot be resolved ...

5. In the event of complaints, a consumer must first of all turn to the entrepreneur ...

6. A complaint does not suspend the entrepreneur's obligations ...

7. If a complaint is found to be justified ...

Article 15 - Disputes

1. In agreements between the entrepreneur and the consumer ...

2. The Vienna Sales Convention does not apply.

Article 16 - Additional or different provisions

Additional or deviating provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a sustainable data carrier.